Data retention

Storage is not unnecessarily extended here; janji33 App keeps only as long as necessary for security, account reconciliation, and compliance

Data types	How long stored	Why kept
Account information	Until the account is active	For login and profile management
Transaction records	Up to 7 years	For audits, disputes, and account verification
Cookie data	Until the session ends or 12 months	Keep the site running and remember preferences
Device and log data	Up to 12 months	To detect security and issues
Support messages	Up to 24 months	Track solutions and quality checks
Closed account information	According to legal timelines	Prevent fraud and retain records

In the transactions section, records related to Bangladeshi users' bKash, Nagad, and Rocket are kept separately in logs so the Dhaka support team can quickly reconcile them

• Session data is deleted after a short time
• Necessary documents are kept separate
• Unnecessary data is reduced

janji33 App account data

What is submitted at sign-up

When registering janji33, name, mobile, and security-related information are required; these are used to create, verify, and prevent fraud

Some users register from Dhaka via mobile browsers; during janji33 Login the same information is matched to keep the session consistent

How it is used

With this information, account recovery, password resets, and security alerts are sent; no additional profile data is taken unnecessarily

If you later update information, the old version may remain in logs for some time for auditing and support verification

Transaction data and security

What payment logs show

Transfers made with bKash, Nagad, and Rocket are kept with reference numbers, making it easy to identify incorrect transactions

Users often open this section even on low-data networks, so information is kept as lightweight as possible, and unnecessary screenshots are not requested

Why kept so long

In cases of fraud, duplicate entries, and refund-related questions, this record is used; if needed, support can review the previous 24 months of history to diagnose the issue

Transaction data is not sold to third parties; if someone from Dhaka contacts us, only the necessary parts are reviewed after verification

Usage data and cookies

How cookies work

Cookies remember language, sessions, and security tokens; in janji33 App this helps pages load faster

Sometimes even on slow networks, settings stay correct; this is a big benefit for many users in Bangladesh

What logs are kept

Device model, browser type, and last login time are kept; these help security alerts and technical troubleshooting

You may clear browser cookies, but you will need to log in again

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What happens after account closure

What data remains

Even after account closure, some records remain for a certain period by law to prevent fraud and resolve old disputes

All unnecessary data is gradually deleted or anonymized, so personal identity is no longer visible as before

Your rights

You may request copies, corrections, and deletions in specific cases; once verification is complete, support will proceed

If anyone questions janji33 App data, a written response is provided; if needed, a brief list of records can be sent

Contact and rights summary

If you have questions about privacy, write on the contact page; support usually responds within 1 business day

Your rights are simple: view, fix, limit, and delete when lawful; login or register issues can also be reported in the same way

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